FAQ'S


How do I make a booking?

Simply send an email to info@onebigdayeventhire.com.au with a list of items you wish to hire, we will then confirm the availability of the products and email you a written quote and booking form that you will need to return to us.

 

Is the hire price per night?

No, the hire price covers up to 3 days worth of hire, if additional days are required a higher price will be quoted.

 

Do I need to pay a deposit?

Yes, a 50% non refundable deposit is to be paid at time of booking to secure your hire equipment for your special date.

 

Is there a bond to pay when hiring?

Yes we require a minimum $100 security bond on all hires which will be returned to you within 3 working days after the hire as long as the products are returned in the same condition as you hired them.  The Bond is payable upon pick up of the hired equipment. Bonds will be refunded to you in the same way that it was paid unless otherwise agreed.

 

Is there a minimum hire charge?

Yes, there is a minimum hire charge; However deposit is still required to be paid to secure your booking.

 

How can I pay for equipment?

We Accept Payments by Cash, direct bank transfer or PayPal on pick up.

 

When do I need to collect from you?

Our hire period is for up to 3 days, a nominated pick and drop off time will be advised on the booking form; however we do understand that this is not always the case and alternatives times can be arranged at a mutually agreed time.  

 

When do I return the items? 

Equipment is required to be return to us on the nominated date as stated on the booking form at time of booking. However Alternatives can be made by appointment only.

 

What happens if I don’t return the equipment at the nominated specific time?

A Late Fee will be charged for all Equipment that is not returned as per the Standard Hire (unless alternative agreements have been made by one big day event hire to the return of the Equipment). This late fee will be $40.00 per day until the equipment has been returned.

 

Do we have to wash everything before returning?

All glassware and High Tea products are to be returned washed (in warm water) and be fully dry before it is repacked by the Hirer. Fragile items such as candy jars and lids should be hand washed and handled with care. Please note most of our glassware is not designed to be washed in dishwashers this includes all high tea products.

All linen is to be returned in the same condition that it was hired in. Any damage such as soiling, stains, tears, rips must be advised by the Hirer on return of the Equipment.

 

What happens if something is accidently broken, lost of misplaced?

This is what the bond will cover, all breakages, damage or losses will be deducted from your bond once goods have been returned to one big day event hire.  However if this amount exceeds the bond we will issue you an invoice and debit the remaining amount from your credit card that you provided on the booking request from.  

 

What happens if I change my mind?

That’s fine, we understand that things happen and not everything goes accordingly to plan. If you need to cancel your booking we ask you to send us an email just to let us know. Unfortunately the deposit will not be returned but if any additional monies have been paid we will be happy to return that to you as long as we are advised in writing 15 days prior to your event date.

 

What sort of car do I need to pick up the equipment? 

Depending on the equipment being booked, if you are not sure feel free to give us a call and we can help guide you.

 

Do you offer delivery of equipment? 

Yes, Delivery / Collection of equipment can be arranged however additional delivery charges will apply depending on your location.  These charges will include the time taken for a staff member to deliver and collect the equipment, petrol costs and tolls if applicable for the trips.

Additional surcharges may apply for certain factors (i.e building accessibility, stairs, lifts, additional staff members if required on big items, distance, access to parking ect).

An accurate quote can be made if you contact us via email stating your particular requirements for deliveries and or collections.

 

Do you offer to set the equipment up?

Yes we do setup, a setup fee will be quoted with your hired items. However all hired items will be carefully wrapped and packaged for your travels to ensure your equipment is good to go for you to set up as you wish.

 

Do you have a show room?

If you want any additional measurements or want to view the equipment prior to hiring an appointment can be made for you to come out and have a look at our warehouse.

 

What if I want to hire additional equipment?

If you want to hire additional equipment you will need to send through an email to us to see if the equipment is available for hire, If available an additional quote will be sent to you and you will need to complete an additional booking form and return it to us along with a 50% deposit for the additional booking to secure the equipment.